Hostgator is one of the leading web hosting company with thousands of satisfied customers. Our Hostgator review is based on personal experience and conducting random tests like chatting with live support, speed test and file download from different locations.
First, let’s go back to the history of Hostgator.
When Hostgator was founded?
Hostgator was found 14 years ago, on October 23rd, 2002 by a student of Florida Atlantic University, Brent Oxley. Soon after its inception, Hostgator gained popularity and continues to grow till date.
In 2012, Brent Oxley decided to sell Hostgator to Endurance International Group (EIG) for $225 million. Endurance International Group owns more than a dozen web hosting companies. Hostgator hosts over 10 million domains and over 400,000 customers.
Past Known Issues
Hostgator was one of the best web host, but now we see a lot of customers migrating to other web hosting companies. There was a big outage in 2013, which effected thousands of customers. It was after EIG took over Hostgator.
There were some outages in 2014, which effected large number of customers on different hosting companies owned by EIG including Hostgator. There seems to be number of issues and a lot of complaints filed by their customers.
Hostgator Pricing – Which Package is Right for you?
Before I jump to pricing, we need to determine which package is right for your website needs. This is quite confusing because people are often misguided.
Shared Hosting Plans
This plan is perfect for small websites, small businesses and individuals who does not have advanced requirements. These are basic packages with websites having low traffic/visitors, less number of files and limited resource usage. Hostgator offers three shared hosting packages Hatchling Plan, Baby Plan and Business Plan. I would always choose between Baby and Business plan because you never know that you want to host more than one website. Pricing is also cheap starting at $2.43, $3.48 and $5.23. but do remember these rates are applicable on longer tenure like if you pay 24 months upfront.
Shared hosting is perfect for beginners and new businesses, but I would recommend a VPS for big websites.
In my opinion, it is just a way to make extra money because I do not see big difference between shared and cloud hosting. However, Hostgator claims that it is 2x faster and 4x more resources.
Cloud hosting have three packages Hatchling, Baby and Business starting at $3.13, $4.18 and $6.28.
Hostgator wordpress web hosting packages are attractive and good for growing websites and bloggers. They have three packages Starter, Standard and Business starting at $5.95, $7.95 and $9.95. I would recommend going with standard plan, but I would highly recommend users to select business hosting shared package.
VPS and Dedicated Hosting
VPS hosting is suited for big website and growing number of users. They have three packages Snappy 2000, Snappy 4000 and Snappy 8000. Snappy 8000 is the only package that I would recommend using because of number of cores and RAM.
Hostgator offers four dedicated hosting plans Basic, Standard, Elite and Pro starting at $79, $89, $109 and $129. Dedicated hosting is required for big websites and large ecommerce platforms which involved a lot of programming and database.
Hostgator Customer Support
If you are a new user and needs help with everything, then you may feel stuck with Hostgator because their customer support is slow. It happened with me in early days that I messed up my website and I needed a quick fix (panic attack). I had to wait more than 30 minutes for the chat to load. However, they resolved my issue, but the wait time is too much because of so many customers. If you are an advanced level user, then you may not require customer support to assist you.
I would rate the customer support based on the response time. If it takes longer to respond, then that means they do not value their customers. Wait time up to 5 minutes is considered normal, but anything that goes beyond 5 minutes is below average. Here to mention, if you call on the customer support number, then wait time should not be more than 1 minute.
There has been reported issues in Hostgator web hosting as stated on Wikipedia, which caused long downtime for the customers. There are many reviews of people claiming that their website is experiencing downtime. However, we haven’t faced such issue during our tenure with Hostgator.
Website speed matters a lot not only for user experience, but converting visitors of your website into customer. Hostgator shows 4.6s loading time on GT Metric, which is average considering the webhost reputation. Website download speed is averaging at 2.5s, which is better than many other web hosts.
Hostgator is no doubt one of the leading web hosting companies, but their are few incidents of downtime as stated on Wikipedia. If you are looking for fast customer support, then you might get disappointed. Few other web hosting companies offer faster Live Chat support. However, considering their size and the number of customers, they are providing excellent service. If you are looking for features and trustworthy name, then Hostgator is the best choice.
I am personally using Namecheap because of their friendly customer support.
Please share your experience with Hostgator in the comments and leave a star rating based on your experience on this article.